My customer Brian C contacted me to restore his Grandfather’s certificate on which the handwritten personal information had badly faded in the frame.  I asked Brian for the story behind his enquiry and he wrote this back to me –  

“The certificate was presented to my Grandfather, an engine driver at Horsham, Sussex when he retired from British Railways in 1964.

It had hung on the wall in his house for many years, in a frame with no mount or seal and in bright sunlight. The effects of this are clear from the pre-restoration pictures.

When he died in 1982, I was given the certificate, which I had properly mounted and framed, however the damage was already done.

I have looked from time to time for somebody to restore it, however those I contacted all said it was too difficult. I saw your website and what you do, the old telegram being the clue, as most of your work is around photographs and I thought I would contact you to see if you could do anything for me. The answer is plain to see – a beautifully restored certificate, which looks like new, and will grace my wall as a nice reminder of my late Grandfather.”